At Rere Services, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, contact details, and address

• Information about your health, support needs, or services you request

• Communication and preferences

• Emergency contact details

• Employment or application information (if you apply for a role)

Non-Personal Information

• Website usage data

• Browser type, pages viewed, time spent on site

• Cookies and analytics data

2. How We Collect Your Information

We collect information when you:

• Contact us by phone, email, or via our website

• Use or enquire about our services

• Apply for employment or submit a form

• Visit our website (through cookies and analytics)

3. How We Use Your Information

We use your information to:

• Provide and manage our services

• Communicate with you

• Improve our website and service delivery

• Process applications and employment

• Meet legal and regulatory requirements

We will only use your information for the purpose it was collected, unless authorised or required by law.

4. Sharing Your Information

We may share your information with:

• Support workers, staff, or professionals involved in your care

• Funding agencies (e.g., Individualised Funding providers, government departments)

• Third-party service providers assisting our operations

• Where required by law or to prevent harm

We do not sell or trade your personal information.

5. How We Protect Your Information

We take reasonable steps to:

• Keep your information secure

• Prevent unauthorised access, disclosure, or misuse

• Safely store physical and digital files

Only authorised staff can access personal information.

6. Cookies and Website Analytics

Our website may use cookies to improve user experience and collect usage data. You can disable cookies in your browser settings, although this may affect functionality.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated date.